At 99ar, we genuinely care about the wellbeing of every Pakistani player on our platform. Gambling is entertainment — and like all entertainment, it works best when it stays within healthy boundaries. Here is everything you need to know about staying in control.
99ar's responsible gaming framework is built around six core commitments. These are not just policy statements — they are active features built into your 99ar account.
Every 99ar Member must verify their age before their first withdrawal. We cross-check CNIC data and selfie verification to ensure no underage individual can access real-money gaming on our platform. This is non-negotiable — no exceptions, no workarounds.
Set daily, weekly, or monthly caps on how much you deposit or lose through your 99ar account settings. Limits take effect immediately when reduced. An increase to any limit requires a 7-day cooling-off period — giving you time to reconsider before spending more.
It is very easy to lose track of time when you are in the middle of a great PSL match or a hot slot streak. 99ar's session timer reminders alert you when you have been playing for a set duration — 30 minutes, 1 hour, 2 hours — so you can decide consciously whether to keep going.
Need a short break? Activate a cool-off period of between 24 hours and 6 weeks directly from your account settings. During this period, your account is suspended for deposits and wagering, though you can still log in and view your history. No contact from our promotions team either.
If you feel your gambling is becoming a problem, 99ar's self-exclusion tool lets you close your account for a minimum of 6 months or permanently. Once self-exclusion is active, it cannot be reversed during the chosen period. We will also suppress all marketing communications to your number and email for the full exclusion duration.
Our live support team is available around the clock — whether you are in Karachi at 2am or in Lahore during a lunch break. If you want to discuss responsible gaming tools, activate limits, or request self-exclusion, our team will action your request promptly and without judgment.
Self-exclusion is one of the most powerful responsible gaming tools available to 99ar Members. If you have reached a point where gambling is no longer fun — where it is causing stress, financial strain, or affecting your relationships — self-exclusion is the right move, and 99ar makes it straightforward to activate.
You do not need to justify your request or go through a lengthy process. A single message to our support team or a request through your account settings is enough to trigger an immediate account suspension.
Once self-exclusion is active, it cannot be reversed before the expiry of the chosen exclusion period — even if you change your mind. This is by design, and it is there to protect you. Our support team will not be able to reinstate access early under any circumstances.
Your account is suspended immediately. All promotional emails and SMS messages to your registered Pakistani mobile number are suppressed. Any pending withdrawal requests at the time of exclusion are processed normally. You may not register a new 99ar account during your exclusion period.
Set a maximum PKR amount you can deposit per day, week, or month. Reductions are instant. Increases require a mandatory 7-day waiting period to give you time to reflect before committing more funds.
Cap the maximum amount you can lose within any given time window. Once the limit is reached, your account is automatically locked for betting until the period resets. You define the amount — 99ar enforces it automatically.
Restrict the total amount you can place in bets within a set period. This works across sports betting and casino games simultaneously, giving you a single unified control over your wagering activity on 99ar.
Define a maximum session length in minutes or hours. When your session reaches the limit, you receive a clear notification and the option to log out. Continuing requires an active decision — no passive drift into extended play.
Take a break of between 24 hours and 6 weeks. Shorter than self-exclusion but still effective for managing impulse gaming. Your account history and balance are preserved, ready for when your break ends.
Answer these questions honestly. If you answer "yes" to two or more, we strongly recommend exploring 99ar's responsible gaming tools or reaching out to our support team.
Do you find yourself spending more money on gambling than you originally planned when you started a session?
Have you ever borrowed money from family or friends in Karachi, Lahore, Islamabad, or elsewhere to fund your gambling activity?
Do you feel restless, irritable, or anxious when you are not able to gamble or when you try to reduce how much you gamble?
Have you tried to stop or cut back on gambling but found it difficult or impossible to follow through on that intention?
Is gambling causing tension or arguments with family members, or affecting your work, studies, or daily responsibilities?
Do you gamble to try to win back money you have already lost — sometimes called "chasing losses"?
Setting up limits and protections on your 99ar account takes less than two minutes. Here is the step-by-step process:
Visit 99ar.bio and log in using your registered Pakistani mobile number and password. Two-factor authentication may be required if you have it enabled on your account.
Click your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu that appears.
Within Account Settings, locate the "Responsible Gaming" tab. All available tools — deposit limits, loss limits, session timers, cool-off, and self-exclusion — are listed here in one place.
Select the tool you want to activate. Enter your preferred limits or exclusion period. Read the confirmation details carefully before proceeding — especially for self-exclusion, which is irreversible.
Confirm your selection. Limit reductions and exclusions take effect immediately. You will receive a confirmation SMS to your registered Pakistani mobile number for your records.
If you cannot access your account settings or need urgent assistance activating any responsible gaming tool, contact our 24/7 support team via live chat at 99ar.bio. We will action the request on your behalf immediately.
99ar operates a rigorous age verification process to prevent anyone under 21 years of age from accessing real-money gaming on our platform. This is one of our most fundamental responsible gaming obligations, and we apply it without exception.
Accounts that have not completed KYC verification may be restricted from withdrawals. 99ar reserves the right to void bonuses and withhold pending withdrawals from accounts where age verification cannot be confirmed. This is a regulatory requirement, not an optional step.
If you share a device with younger family members in your household — whether in Faisalabad, Rawalpindi, or anywhere in Pakistan — we strongly recommend the following measures to prevent accidental or intentional access to gambling platforms:
If you have reason to believe that a person under 21 has registered a 99ar account, please contact our support team immediately at support@99ar.bio. We will investigate and close the account without delay.
Responsible gaming is not just a regulatory checkbox for 99ar — it is a genuine part of how we operate. The vast majority of Pakistani players who enjoy 99ar's cricket betting, live casino, and slot games do so safely and within their means. But 99ar also understands that for a small number of players, gambling can shift from entertainment into something more harmful. Our job is to make it as easy as possible to stay on the right side of that line.
Problem gambling, sometimes called gambling disorder, occurs when a person's gambling behaviour begins to cause negative consequences in their life — financial, emotional, social, or occupational — and they find it difficult or impossible to stop or reduce their gambling despite these consequences. It is recognised as a behavioural condition that can affect anyone, regardless of income, background, or experience with gambling.
In Pakistan's context, the pressures of economic uncertainty and the fast-paced nature of online gaming platforms can make problem gambling particularly acute. 99ar takes this seriously and has designed its responsible gaming tools specifically with Pakistani players' circumstances in mind.
The vast majority of 99ar Members gamble without any issues because they follow a few basic principles. If you keep these in mind every time you play, your 99ar experience should remain a positive one:
99ar's responsible gaming framework aligns with internationally recognised standards for player protection in licensed gaming environments. Our tools, policies, and age verification procedures are designed in accordance with global best practices for responsible gambling, including deposit limit mechanisms, self-exclusion protocols, and mandatory KYC age verification — consistent with standards upheld by reputable international gaming regulators.
If gambling is becoming a problem for you or someone you care about, the most important thing to know is that support is available and there is no shame in seeking it. Reaching out — whether to 99ar's support team directly or to a professional counselling service — is a sign of strength, not weakness. Pakistani families are built on support for one another, and that same spirit applies here.
Contact our 24/7 support team via live chat on 99ar.bio or email us at support@99ar.bio with the subject line "Responsible Gaming Request" and we will respond promptly, discreetly, and without judgment.
Hundreds of PSL cricket markets, live dealer tables, and 500+ slots — all on a platform that genuinely has your back. Set your limits, play within your means, and enjoy the game.
🔞 21+ only. Gambling involves financial risk. Please gamble responsibly and only with funds you can afford to lose. Full Terms & Conditions apply.